Sudima Hotels has appointed Raniera Liddell as Hotel Operations Manager at Sudima Auckland Airport.
Mr Liddell brings extensive operational experience from his six years in previous positions at Sudima Lake Rotorua. As he advanced from Guest Service Agent to Front Office Manager, he built strong team relationships and fostered a culture of support and empowerment.
Along the way he served as a Cultural Ambassador promoting diversity, inclusion, and Māori representation within the company, a role which he describes as an honour.
“My journey with Sudima Hotels started in 2018, and without a doubt, it has been the most fulfilling company I have had the privilege of working for. Each role has brought new experiences and valuable lessons and I’m excited to step into this leadership position at Sudima Auckland Airport, where I can continue to support and develop our team while ensuring exceptional guest experiences,” Mr Liddell says.
Les Morgan, Chief Operating Officer of Hind Management and Sudima Hotels, says, “Raniera’s appointment reflects our commitment to developing talent from within. His experience within the group, combined with his strong cultural leadership and operational expertise, makes him the ideal candidate to lead operations at our Auckland Airport property. I have seen first-hand how he applies his deep understanding of our values and proven ability to deliver exceptional customer service, all of which will be invaluable in this role.”
Operational Efficiency
Roma Patel, Hotel Manager of Sudima Auckland Airport, welcomes the appointment. “I’m looking forward to having Raniera join as my second in command as he makes the move from Rotorua and Auckland to take on his new role. He brings a wealth of experience and a fresh perspective to our leadership team, which our customers and team will benefit from.”
In his new role, Mr Liddell will focus on enhancing operational efficiency while maintaining Sudima Hotels’ high service standards as the group continues to adapt to a changing industry.
Mr Liddell brings extensive operational experience from his six years in previous positions at Sudima Lake Rotorua. As he advanced from Guest Service Agent to Front Office Manager, he built strong team relationships and fostered a culture of support and empowerment.
Cultural Ambassador
Along the way he served as a Cultural Ambassador promoting diversity, inclusion, and Māori representation within the company, a role which he describes as an honour.
Reflecting on change while in Rotorua – a city he describes as full of natural wonders and cultural experiences for visitors – he says, “The industry has evolved significantly since I first started. Technology now plays a much bigger role in hotel operations, from digital check-ins to room service robots. Hotels, including Sudima, have increased their emphasis on sustainability, focusing on eco-friendly practices and reducing their environmental footprint.
“There is also a greater focus on workplace culture, diversity, and staff development, which I believe is crucial for the long-term success of any hospitality business. Sudima Hotels stands out here, as we are committed to our people as well as environmental and social responsibility, which resonates deeply with both guests and employees.
“Our CEO Sudesh Jhunjhunwala’s leadership has been pivotal in shaping Sudima Hotels’ vision and values. His focus on sustainability, employee development, and fostering a culture of inclusivity has been a driving force behind our success.”
Guest Satisfaction
Mr Liddell intends to continue this ethos in his own leadership journey as he continues to learn and adapt to the dynamic nature of an airport hotel environment, catering to a diverse range of guests from all over the world.
“One of my primary goals is to enhance guest satisfaction by refining our operational efficiency and ensuring every department works seamlessly together. I’m also committed to strengthening Sudima Hotels’ dedication to Te Ao Māori and providing more opportunities for Māori and Pacific leadership within the company. It’s about creating an environment where both our team members and guests can thrive.”
For young Māori and Pacific people considering a career in hospitality, Mr Liddell offers encouraging advice: “Stay true to yourself and recognise your value. Trust that your unique background, culture, and experiences are strengths that set you apart. Opportunities are plentiful – seize them with courage and a determined mindset.”